Arabian Oud

Hello, I bought the perfume on sat 09/09/2023 , they told me the perfume smell will last for 8 to 10 hours. I spent 165 pounds but unfortunately perfume small only last for one hour. This was my gift to my wife on marriage Anniversary but she is not happy. she just used it once. I complain to customer department and lets see what they will do. As from reviews it looks like I wasted the money and spoiled my gift but lets see what the customer services will say. I bought it on the advisor request but it was completely wrong. I will update you if I receive any response from the customer services.

Bad service I’m not happy we were there in London visit. We went to buy cologne and perfume and one guys he gave us hell of hard time using our credit card. He was very bad person to deal with on unprofessional unpolite that service from the people there both guy where the very bad a guy on a girl .and that was in mid October around October 26/2023

My wife bought a bottle of Velvet Touch a couple of weeks ago. Obviously, she tried it out in the store first and she liked it, so she bought a bottle. Last week, my wife used the perfume for the first time when we went out and the scent barely lasted an hour. She tried some more but applied it a little more liberally and again, the scent was gone in no time at all. Today, we had to go to London so we went back to the store with the intention of obtaining a refund; when you pay £60 for a bottle of perfume, you expect it to last a little longer than 1.5 hours. The assistant in the store on said that only the manager could issue a refund and that the next time they would be in is on Sunday… could we come back then? We’re out all day on Sunday anyway, but we pointed out that making a trip back to London again just for that is an unreasonable request, but the assistant insisted that was the only option before having a think and then suggesting we go to one of the other two London stores. We asked if she knew whether or not a manager was available at one of the other stores. Obviously, she didn’t and she said that the only way to find out was for us to visit in person. We persuaded her to ring another store (Stratford) on our behalf to see if a manger was available and she reluctantly agreed. There was a manager at the Stratford store but they told her that they wouldn’t give a refund on perfume because my wife tried it before buying it… and that was that. On the bright side, at least we didn’t waste time coming back when the manager was available but on the downside, we’re stuck with a £50 bottle of scented water. The products are obviously of an equally low standard as the level of customer service.

I bought oud musk oil on last Saturday the lady serve me she told me that the smell last atlease for 1 day but actually its not and i been to the store as well they told me we can not do anything and you wasted your money here Avoid this type of place Do not spend your money there better buy a perfume from the brand who has a after sell service

Very over priced fragrances for what they are. These are clearly imported from the middle East, and there's nothing unique about them. The bottles are all different designs which prove these are sourced to suit this retailer probably to maximise their profits. They haven't even gone to the trouble to have the stuff put in their own style of bottle like other designer brands such as Tom Ford, Nishane, Byredo, Creed etc. This shop was across the road from Selfridges in Oxford Street, where you really should go instead of Arabian Oud. Anyway Arabian Oud's fragrances are very heavy, dense and over powering, which might suit some people from other parts of the world, but personally I don't find that appealing. In Selfridge's you can buy the finest fragrances from France, Italy, UK, the rest of Europe & the USA, all of which are more tasteful & elegant. It goes without saying that Selfridges only sell authentic original brands. Update: Arabian Oud have taken 4 months to reply to my review, not too impressive either. All I can say is one word - SELFRIDGES.

Bad service I’m not happy we were there in London visit. We went to buy cologne and perfume and one guys he gave us hell of hard time using our credit card. He was very bad person to deal with on unprofessional unpolite that service from the people there both guy where the very bad a guy on a girl .and that was in mid October around October 26/2023